15win processes your data responsibly and transparently, in full compliance with the Lei Geral de Proteção de Dados (LGPD – Law No. 13,709/2018). On this page you'll find everything you need to know: what data we collect, why we collect it, how we protect it, and what your rights are as a data subject.
Six principles that guide the processing of personal data on the platform.
All data processing at 15win follows the Lei Geral de Proteção de Dados (Law No. 13.709/2018). You have the right to know exactly what data is collected, for what purpose, and how long it is retained.
15win never sells, rents, or transfers your personal data to third parties for commercial purposes. Data is only shared to operate the services you signed up for or when required by law.
All connections between your device and 15win's servers are protected by SSL/TLS. Financial data — including Pix keys, card details, and transaction history — is stored with an additional layer of encryption.
You can access, correct, export, or request deletion of your data at any time through your account dashboard or by contacting our support team. Your rights under the LGPD are always respected.
15win collects only the data strictly necessary to provide the service, meet legal obligations, and prevent fraud. We do not collect sensitive data beyond what is required by identity verification (KYC) regulations.
In the event of any security incident that may affect your data, 15win will notify the affected data subjects and the Autoridade Nacional de Proteção de Dados (ANPD) within the timeframes set out in the LGPD.
This Privacy Policy applies to the Sports Betting and online casino platform operated under the brand 15win, available at https://15win.life. For the purposes of the LGPD, 15win acts as data controller of its customers and users in Brazil.
Our Data Protection Officer (DPO) is available to answer questions, receive requests for the exercise of rights, and handle complaints related to the processing of personal data. To get in touch:
This Policy applies to all personal data processed by 15win, regardless of the collection channel: website, app, email, support chat, or any other form of interaction with the Platform.
15win collects different categories of personal data depending on how you interact with the Platform. The table below details the categories, examples, and purpose of each collection:
| Category | Examples | When it is collected |
|---|---|---|
| Registration data | Full name, CPF, date of birth, email, phone number, address | At the time of registration on the Platform |
| Verification data (KYC) | National ID (RG), driver's license (CNH), passport, proof of address, selfie with document | Required prior to withdrawals above set limits or when irregularities are suspected |
| Financial data | Deposit and withdrawal history, payment methods used (Pix key, partially masked card number), transaction amounts | With each financial transaction on the Platform |
| Activity data | Betting history, accessed games, crash game sessions, login times, account balances | While using the Platform |
| Technical data | IP address, browser type and version, operating system, device identifier, session cookies | Automatically upon accessing the Platform |
| Communication data | Content of support messages via chat and email, service records | When contacting 15win support |
| Preference data | Favorite sports, notification preferences, preferred language | When configured by the user in the account dashboard |
15win does not collect sensitive data such as racial or ethnic origin, religious belief, political opinion, trade union membership, health or sexual life data, or genetic or biometric data, except where strictly required by law.
Personal data collected by 15win is used exclusively for the purposes described below. No data is used in any way that is incompatible with the purpose for which it was collected:
Every data processing operation carried out by 15win is grounded in at least one of the legal bases set out in Articles 7 and 11 of the LGPD:
When the legal basis is consent, 15win will request your authorization in a clear, specific, and plain-language manner before processing begins. Refusing or withdrawing consent does not prevent you from using the Platform's core services.
15win never sells your personal data. Data sharing occurs only in the following situations, always with partners that meet adequate data protection standards:
All partners that receive data from 15win are contractually required to process that information solely for the authorized purposes, apply appropriate security measures, and not share it further without express authorization.
Some of 15win's operational partners — particularly international game providers and cloud infrastructure providers — may process data on servers located outside Brazil. When this occurs, 15win applies the safeguards required by the LGPD to ensure your data remains protected to a standard equivalent to Brazilian law:
15win does not transfer complete registration data — such as CPF, address, or identity documents — to servers outside Brazil, except in exceptional circumstances expressly provided for by law.
Personal data collected by 15win is stored on secure servers and retained for as long as necessary to fulfill the purposes of processing or to meet applicable legal obligations:
Once the applicable retention period expires, data is securely deleted or anonymized so that it can no longer be linked to the data subject. Anonymized data may be kept indefinitely for statistical purposes.
15win applies technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure. Key measures in place include:
15win uses cookies and similar technologies to ensure the Platform functions properly, improve the user experience, and — with your consent — personalize content and communications. The types of cookies we use are:
You can manage your cookie preferences at any time through the account privacy settings panel or your browser settings. Disabling non-essential cookies does not affect betting, Pix payments, or any core 15win service.
The LGPD grants you, as the data subject whose information is processed by 15win, the following rights, which may be exercised at any time:
As a data subject, you have full control over the information 15win holds about you.
Request a copy of all personal data 15win holds about you, including the purpose of processing and with whom it has been shared.
Correct incomplete, inaccurate, or outdated information directly in your account dashboard or by contacting support. Changes to your CPF require additional verification.
Request the deletion of data processed based on consent. Data required by legal obligation (such as financial records for 5 years) cannot be deleted before the legal deadline.
Receive your data in a structured, machine-readable format (JSON or CSV) for transfer to another service or platform, in accordance with ANPD regulations.
Object to data processing carried out on the basis of legitimate interest when it violates your rights. Marketing communications can be canceled at any time.
Find out which entities your data has been shared with, the legal basis for each processing activity, and your right to withhold consent — along with the consequences of doing so.
How to exercise your rights: Submit your request to suporte@15win.life with the subject line "Privacy – LGPD" or access the live chat on the Platform. 15win responds within 15 calendar days. If your request is not satisfactorily resolved, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) at gov.br/anpd.
15win is a platform exclusively for users aged 18 and over. We do not intentionally collect, process, or store personal data from individuals under 18 years of age.
During registration, users must confirm they are at least 18 years old. 15win uses age verification mechanisms to enforce this requirement. If we determine that an account was created by a minor, it will be closed immediately, all balances will be cancelled, and the data will be deleted in accordance with legal retention periods.
If you are the guardian of a minor and have reason to believe they have created an account with 15win, please contact our support team immediately at suporte@15win.life so we can take the necessary steps as a priority.
15win may update this Privacy Policy periodically to reflect changes in data processing practices, updates to applicable law (including ANPD regulations), or improvements to the Platform. Our commitment to protecting your data remains constant — any changes will respect the principles of the LGPD.
When significant changes are made, 15win will notify data subjects through:
For changes involving new processing purposes based on consent, 15win will request a new consent declaration before the new processing begins. Continued use of the Platform after any changes constitutes acceptance of the updated version of this Policy for processing based on contract and legitimate interest.
We recommend reviewing this Policy periodically. The most recent version is always available at https://15win.life/privacy-policy.
When you place a bet on the Brasileirão, play a round of Aviator, or request a withdrawal via Pix on the 15win, you share personal information with the platform. You deserve to know exactly what happens with that data — not just because the law requires it, but because 15win believes that a genuine relationship of trust with its users starts with transparency about how your data is handled.
The General Data Protection Law (LGPD – Law No. 13,709/2018) set a new standard for the handling of personal data in Brazil. In practice, this means that any company collecting information from Brazilian users must have a justified legal basis for each processing activity, inform data subjects about how their data is used, and provide real mechanisms for exercising the rights established by law. 15win approached the LGPD not as a hurdle to work around, but as an opportunity to build sound privacy practices from the ground up.
15win customers' financial information — deposit and withdrawal history via Pix, partially masked credit card data, and bet amounts — receives an extra layer of protection. This data is stored with AES-256 encryption at rest and transmitted with SSL/TLS in transit. No 15win staff member has access to a customer's full card number or complete Pix key — only to the minimum data needed to resolve potential transaction disputes.
The legal requirement to retain financial records for 5 years under anti-money laundering legislation is not just a formality. It ensures that if any questions ever arise about a transaction — from the customer, a third party, or regulatory authorities — there is an auditable record that protects both the customer and the integrity of the service. 15win never uses these records for any purpose beyond what the law requires.
Notifications about Brasileirão promotions, boosted odds for the Copa do Brasil, crash game tournaments, and weekly cashback are only sent to customers who have opted in to receive marketing communications. That consent is collected explicitly at sign-up — not in fine print, not pre-checked. And it can be withdrawn at any time from your account dashboard with no penalty or impact on your access to 15win's services.
This also means 15win does not sell customer lists to external advertisers. The promotions you receive come directly from 15win — not from commercial partners who paid for access to your email or phone number. That is one of the practical differences between having a genuine privacy policy and having a document that exists only to check a box.
If you notice any unauthorized access to your account, spot suspicious activity in your transactions, or have any questions about how your data is handled, the fastest way to reach us is through 15win's live chat — available 24 hours a day, every day, with a Brazilian team trained to assist in Portuguese. For formal requests to exercise your LGPD rights — access, correction, deletion, portability — emailing suporte@15win.life with the subject line "Privacy – LGPD" ensures a formal record and a response within 15 calendar days.
If 15win's response is not satisfactory, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD) at gov.br/anpd. 15win cooperates fully with the ANPD and all competent supervisory authorities in complying with data protection law.
Questions about this Policy? Contact our data protection officer at suporte@15win.life with the subject line "Privacy – LGPD". For questions about the platform's terms of use, please refer to our Terms and Conditions. For information on responsible gambling, visit Responsible Gambling.
15win handles your data with the same care you'd expect from any financial service. Sign up securely, deposit via Pix, and enjoy Sports Betting, crash games, and Live Casino knowing your privacy is in good hands.
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